So I was hoping to upgrade to the latest firmware today. Here's a somewhat rough sequence of events:
1. Plugged device in, opened Tangara Companion app. The app couldn't find the device.
2. After trying a few things, I eventually reboot my computer. This seems to fix the connectivity issue, and the App can see the device now.
3. I click firmware update, select the new shiny 1.4.1 firmware file, and push the go button.
4. Update immediately fails with a connection error at 0% (I wish I had thought to grab a screenshot)
5. I try again, same outcome.
6. I click on the device tab and the companion app says it can't find the device.
At this point I begin the holy ritual of unplugging it, trying different USB ports, etc. I look up the hard reset sequence and try that many times. So far, nothing has worked. Screen is black, no vibration or the like when I turn it on.
That said, my computer does see something when I plug it in.
The companion app sees something, tries to communicate with it and then fails:
At this point, I'm wondering what I can do. Any esoteric tricks to try? I'm thinking of trying some of the more advanced flashing techniques listed on the website, but wanted to confer here before I muddied the water any more.
1. Plugged device in, opened Tangara Companion app. The app couldn't find the device.
2. After trying a few things, I eventually reboot my computer. This seems to fix the connectivity issue, and the App can see the device now.
3. I click firmware update, select the new shiny 1.4.1 firmware file, and push the go button.
4. Update immediately fails with a connection error at 0% (I wish I had thought to grab a screenshot)
5. I try again, same outcome.
6. I click on the device tab and the companion app says it can't find the device.
At this point I begin the holy ritual of unplugging it, trying different USB ports, etc. I look up the hard reset sequence and try that many times. So far, nothing has worked. Screen is black, no vibration or the like when I turn it on.
That said, my computer does see something when I plug it in.
Code:
[ 6694.486628] usb 3-1: new full-speed USB device number 9 using xhci_hcd
[ 6694.605648] usb 3-1: device descriptor read/64, error -71
[ 6694.859774] usb 3-1: New USB device found, idVendor=1209, idProduct=2014, bcdDevice= 1.00
[ 6694.859778] usb 3-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 6694.859781] usb 3-1: Product: Tangara
[ 6694.859783] usb 3-1: Manufacturer: cool tech zone
[ 6694.859785] usb 3-1: SerialNumber: REDACTED
[ 6694.930829] cdc_acm 3-1:1.0: ttyACM0: USB ACM device
[ 6694.933801] usb-storage 3-1:1.2: USB Mass Storage device detected
[ 6694.934086] scsi host2: usb-storage 3-1:1.2
[ 6695.975075] scsi 2:0:0:0: Direct-Access TinyUSB Mass Storage 1.0 PQ: 0 ANSI: 2
[ 6695.975647] sd 2:0:0:0: [sda] Media removed, stopped polling
[ 6695.989690] sd 2:0:0:0: [sda] Attached SCSI removable diskThe companion app sees something, tries to communicate with it and then fails:
Code:
error opening tangara: Connection(Sync(Io(Custom { kind: TimedOut, error: "Operation timed out" })))At this point, I'm wondering what I can do. Any esoteric tricks to try? I'm thinking of trying some of the more advanced flashing techniques listed on the website, but wanted to confer here before I muddied the water any more.
