2025-01-29, 12:36 AM
Hi! Very sorry that your device has yet another issue, this is very bad luck.
To clarify, have you been using the device and it will charge itself up to but not over 50%? Or are you yet to observe it charging at all? Also, what voltage is reported on the 'power' screen in settings?
Our batch 1 production PCBs had a very small number of mainboards with some as-yet-unidentified fault in the PCB itself that leaves charging permanently broken. We tested for this fault on all the units we sent out, but it's very possible that a faulty mainboard made it past us.
To clarify, have you been using the device and it will charge itself up to but not over 50%? Or are you yet to observe it charging at all? Also, what voltage is reported on the 'power' screen in settings?
Our batch 1 production PCBs had a very small number of mainboards with some as-yet-unidentified fault in the PCB itself that leaves charging permanently broken. We tested for this fault on all the units we sent out, but it's very possible that a faulty mainboard made it past us.
