[jacqueline]

Okay, we've now heard back from Crowd Supply folks and it sounds like there was some sort of issue with their coordination with Mouser than led to 62 post-campaign preorders being fulfilled before all the campaign orders were fulfilled. Most likely your order was one of the campaign orders that got bumped. We're working on a new campaign update this week that'll go into more detail.

Sorry about all this! We'll be getting started on batch 2 assembly ASAP, so hopefully you won't be waiting too much longer.

[river]

I believe something similar happened with the MNT Pocket Reform's fulfillment

[ajp233]

campaign supporters get shafted

[mpmc]

It is frustrating, yes, we can only apologise for all the shifting dates. We're following up with Crowd Supply folks atm to see if they have any more insight into what's actually going on with these batch 1 units. At this point Mouser have had the full batch 1 shipment in their warehouse for getting close to 2 months. We really did not expect our distributor to be the bottleneck here :\

After logging a query with Crowd Supply they have come back with the following which implies my batch 1 unit has not even been sent to the warehouse yet???

"Thanks so much for reaching out! We’re currently waiting on the next batch of Tangara to ship to our warehouse for the remaining backer orders to ship. Once the rest of the Tangara units arrive, yours and hundreds of other orders will be shipped out!
Please let us know if you’d prefer us to cancel your order any time instead of waiting."

Okay, we've now heard back from Crowd Supply folks and it sounds like there was some sort of issue with their coordination with Mouser than led to 62 post-campaign preorders being fulfilled before all the campaign orders were fulfilled. Most likely your order was one of the campaign orders that got bumped. We're working on a new campaign update this week that'll go into more detail.

Sorry about all this! We'll be getting started on batch 2 assembly ASAP, so hopefully you won't be waiting too much longer.

That's a bit of mixed messaging going on from Crowd Supply .

My shipping date kept being pushed back too FWIW - Hang on in there folks!

[contraexemplo]

Hi, I'm one of the campaign backers whose order got bumped. My new estimate was March 31, 2025—but I didn't get any kind of notification from CrowdSupply yet. Is anyone here in the same position? Did you get a shipment notification?

[tonieee]

Hi, I'm one of the campaign backers whose order got bumped. My new estimate was March 31, 2025—but I didn't get any kind of notification from CrowdSupply yet. Is anyone here in the same position? Did you get a shipment notification?

I'm the same. It still says 31st March. Having seen shipment dates come and go several times I have no hope that it will actually be sent any time soon 😢

[ailurux]

Hi, I'm one of the campaign backers whose order got bumped. My new estimate was March 31, 2025—but I didn't get any kind of notification from CrowdSupply yet. Is anyone here in the same position? Did you get a shipment notification?

I'm the same. It still says 31st March. Having seen shipment dates come and go several times I have no hope that it will actually be sent any time soon 😢

Crowdsupply have been sent the first half of the second batch and we're expecting them to go out soon, so hopefully that March 31st estimate isn't too far off. Sorry for the delays!

[ajp233]

Hi, I'm one of the campaign backers whose order got bumped. My new estimate was March 31, 2025—but I didn't get any kind of notification from CrowdSupply yet. Is anyone here in the same position? Did you get a shipment notification?

I'm the same. It still says 31st March. Having seen shipment dates come and go several times I have no hope that it will actually be sent any time soon 😢

Order placed Mar 12 2024. Originall set to dispatch on Dec 13 2024. Kept getting pushed back and pushed back until despatch date set to Mar 31 2025.

We are now on Apr 02 2025 and still no sign of dispatch........

[jacqueline]

It is very frustrating for sure. The only thing we can really do here is just keep on assembling devices and sending them to Mouser as fast as we can, so that's what we're doing.

[ajp233]

It is very frustrating for sure. The only thing we can really do here is just keep on assembling devices and sending them to Mouser as fast as we can, so that's what we're doing.

It's no good assembling devices if they don't get shipped

[ciotóg]

It is very frustrating for sure. The only thing we can really do here is just keep on assembling devices and sending them to Mouser as fast as we can, so that's what we're doing.

Do you know if Mouser has received them or if it's a case that they're still in transit / clearing customs?